Portal
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Authentication Error! Attention: Something went wrong during the authentication process. Please try signing in again.
Cause of Error Message This error message occurs when attempting to log in to an expired instance of the Rockhurst Portal. Expired instances of the portal can be loaded by bookmarks or favorites, or by cached site data. To correct the error, steps will need to be taken to ensure a fresh instance of the portal is loaded on each new login. Fixing the Error Message Change your Portal bookmark or favorite. Google Chrome: In the address bar of your browser, enter the following: chrome://bookmarks/ Alternatively, click the three vertical dots in the top right of your browser window, then find the "Bookmarks" option and select "Bookmark Manager." Alternatively, use the keyboard shortcut [Ctrl] + [Shift] + [O] (Windows) or [Shift] + [Cmd] + [O] (macOS). To the right of the bookmark, click the three vertical dots to the right, and select "Edit." Change the URL address to: https://my.rockhurst.edu Press "Save." Mozilla Firefox: Click the "Bookmarks" menu located in the top left, and select "Show All Bookmarks" (if the menu bar is hidden, press [Alt] to make it visible). Alternatively, use the keyboard shortcut [Ctrl] + [Shift] + [B] (Windows) or [Shift] + [Cmd] + [B] (macOS). Select the "QuickLaunch SSO" bookmark, and change the "Location" to: https://my.rockhurst.edu Clear your browser's cache, cookies, and history. Google Chrome: In the address bar of your browser, enter the following: chrome://settings/clearBrowserData Alternatively, use the keyboard shortcut [Ctrl] + [Shift] + [Del] (Windows) or [Shift] + [Cmd] + [Del] (macOS). Alternatively, click the three vertical dots in the top right of your browser window. Then find the “More Tools” option and select “Clear browsing data." At the top of the Clear browsing data window, click "Advanced." Select the following: Browsing history Download history Cookies and other site data Cached images and files From the “Time range” drop-down menu, select the desired range; to clear your entire cache, select “All time.” Click "Clear Data" to delete the selected items. Exit/quit all browser windows and reopen the browser. Mozilla Firefox: In the address bar of your browser, enter the following: about:preferences#privacy Alternatively, use the keyboard shortcut [Ctrl] + [Shift] + [Del] (Windows) or [Shift] + [Cmd] + [Del] (macOS). Alternatively, click the "History" menu located in the top left and select "Clear Recent History" (if the menu bar is hidden, press [Alt] to make it visible). From the "Time Range to clear:" drop-down menu, select the desired range; to clear your entire cache, select "Everything." Under "History", select the following: Browsing & Download History Active Logins Form & Search History Cookies Cache Click "OK" to delete the selected items. Exit/quit all browser windows and reopen the browser.
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Invalid username or password.
Cause of Error Message This error message occurs when attempting to log into the Rockhurst Portal with invalid credentials. Credentials entered that do not match your credentials on file will cause this error message. Expired password Passwords will expire 6 months after they are set. If you have not changed your password in more than 6 months, this error message will be displayed. To resolve the issue, please reset your password. Incorrect username Ensure that you are using the correct username and password. Please note: your username is not your email and will not include the email domain. Example: SmithJ versus SmithJ@hawks.rockhurst.edu. Fixing the Error Message Reset your password If you have ensured your password has not expired and you are using the correct username and still experience the error message, please reset your password. Instructions on how to do so can be found here.