Standard Mac Printer Troubleshooting

Below are the standard issues students and staff run into when trying to print on campus from the Mac PCs.

Papercut Printer Software Not Installed:

Use this link for MACs Printer Software Download:

After the software is installed, use your Rockhurst username and password. Not the Mac's.

Make sure you are sending to RUMobilityPrint [PaperCut]

If you're unable to access the internet while on the 'rockhurst' or 'RUWireless' WiFi networks: Go to neverssl.com, if prompted to sign in, sign in with your Rockhurst portal username and password. Check the Connecting to WiFi article for a detailed tutorial on connecting to the network.

Make RUMobilityPrint your default printer if you continue to experience 'Hold for Authentication' issues. This may help.
You may also need to contact the Rockhurst Help Desk, as accounts get locked due to failed print jobs.

If all else fails, try looking into your Mac's Keychain and deleting out anything associated with papercut or RuMobilityPrint. Article attached below that can help:
- https://www.coloradocollege.edu/offices/its/guides/papercut-mac-troubleshooting.html