Hours & Location


Hours:


Monday - Thursday: 7:30 am - 6:30 pm

Friday: 7:30 am - 4:30 pm

Saturday - Sunday: Closed


Location:


Conway Hall, 4th Floor, Office 420
1107 Rockhurst Rd. 

Kansas City, MO 64110


Support Options


Knowledge Base


Quickly find solutions by browsing the Knowledge Base


Incidents


Incidents are occurrences that interfere with or inhibit normal productivity. Raise a ticket if you encounter an incident. Include as much detail as possible in order to assure our Helpdesk team is able to effectively assist you.


E-mail


All e-mails will be raised as incidents, and as such have the same qualifiers. E-mails can be sent to: helpdesk@rockhurst.edu


Service Requests


Service Requests are anticipated, planned, or prospective requests for items or tasks. Browse the Service Catalog to request an item or task. If you don't see the item or task you are looking for, submit a ticket describing the request.


Phone


The Helpdesk can be reached at (816)-501-4357.



Walk-Ups


The Helpdesk is open to walk-ups during normal Helpdesk hours (see above).