Cause of the Error Message


This error message occurs when attempting to create an account with an ID number that is not eligible for an account. 


Premature account creation


Accounts can take up to 24 hours after admission to be marked as eligible.


Holds on account


Accounts with holds are ineligible, holds will need to be removed before resetting your password.


Fixing the Error Message


Contact the Admissions Office


If you are trying to setup your account immediately after being admitted, please wait 24 hours before attempting again. If it has been more than 24 hours since your admittance and there are no active holds on your account, please contact Kylee Soucie or Annie Leehwald in the Admissions office and inform them of the error message.