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Rockhurst University Computer Services
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Explore How-To's and learn best practices from our knowledge base.
Getting Started
Account Setup
3
Creating Your Rockhurst Account
Setting Up Microsoft Office
Setting Up Email On Your Cellphone
Information
3
Student Handbook
Computer Services Helpdesk Information
Connecting to Wi-Fi
Using FreshService
Account
2
Signing in to FreshService
Updating Your Freshservice Profile
Knowledge Base
1
Using the Knowledge Base to Look for Solutions
Incidents
1
Using Incidents
Service Catalog
1
Using the Service Catalog
Account
Network Account
5
Student Password Reset
Employee Password Reset
Change or update Two Factor Authentication
Employee Security Question Reset
Password Reset
ID Cards
1
Student ID Cards
Portal
Getting Started
6
Navigating the Rockhurst Portal
Paycom Error - No user match found for the NameID supplied
Bookstore Link to Live List of Books for Students
Finding Rosters in the new Portal
Why can't I see the employee card in the portal? (Faculty 180, Textbook Orders, etc.)
See all 6 articles
Learning Management Systems (Canvas)
Canvas
4
macOS 10.14.x (and newer) Camera and Microphone Permissions
No Audio while using Respondus Lockdown Browser
Using Studio on a MAC
First Steps for Canvas Respondus or Lockdown Browser Issues
Change of Registration
1
Change of Registration
Respondus Lockdown Browser
3
Download Respondus Lockdown Browser for Canvas
Respondus: How to Change my Web Camera
How to update LockDown Browser
Microsoft 365
Microsoft Support & Training
4
Microsoft 365 Support Home
Outlook Help & Learning
Teams Help & Learning
Microsoft Educator Center
Outlook
5
Introduction to Outlook Data Files
How to manage .pst files in Microsoft Outlook
Find and transfer Outlook data files from one computer to another
Import email, contacts, and calendar from an Outlook .pst file
Adding Outlook to iPhone
OneDrive
2
OneDrive Help & Learning
Upload and save files and folders to OneDrive
Teams
0
Browser
Google Chrome
5
Import bookmarks & settings
Turn sync on and off in Chrome
Tips & tricks for Chrome
Clear Chrome cache & cookies
Clear Chrome browsing data
Mozilla Firefox
7
Import Bookmarks from an HTML file
Export Firefox bookmarks to an HTML file to back up or transfer bookmarks
Restore bookmarks from backup or move them to another computer
How do I set up Sync on my computer?
How to clear the Firefox cache
See all 7 articles
All browsers
0
Network & Internet
Rockhurst Wi-Fi Access
4
Accessing Rockhurst Wi-Fi
Installing Avast Security on Mac
Accessing Guest Wi-Fi
Adding a Game Console to the Rockhurst University Campus Network
Network Drives
1
Mapping a Network Share Drive
VPN
2
First-Time Duo Mobile Setup
Accessing VPN
Classroom Technology
Airtame
1
How to use the Airtame Wireless Presentation System
Lecture Capture & MediaSite
1
Lecture Recording Instructions
Software
Zoom
1
Zoom Help Center
On The Hub
1
On The Hub Software
ROCKalerts
0
VMWare
1
VMWare Horizon Client
Windows
2
Switching out of S mode in Windows
How to tell if Windows 10/11 in S mode
Phone & Voicemail
Phone & Voicemail Usage
1
Voicemail and Phone Usage
Printing
Mobile Printing
5
Touchless Print Release From Mobile Device
Mobile Printing Process
PaperCut Mobility Print Queue Installer
Standard Mac Printer Troubleshooting
Adding DNS for Windows OS
Print from Employee Laptops
0
Error Messages
Portal
2
Authentication Error! Attention: Something went wrong during the authentication process. Please try signing in again.
Invalid username or password.
Password Reset
3
The ID Number you entered was not found. This service is only available to current Rockhurst students.
The information you provided does not match the data on file.
Missing security question or recovery phone number
Policies
Rockhurst University Computer Services Policies
41
Access Control Policy for Rockhurst University
Acknowledgement of Computer Services Policies for Rockhurst University
Annual Risk Assessment Policy for Rockhurst University
Application Inventory and Vendor Management Policy for Rockhurst University
Bring Your Own Device (BYOD) Policy for Rockhurst University
See all 41 articles
Saint Luke's College of Nursing and Health Sciences
31
SLCN-001 Traditional BSN ATI Testing and Remediation
SLCN-002 Traditional BSN Testing Administration Policy
SLCN-003 Clinical Compliance Policy
SLCN-005 Latex Allergy
SLCN-006 Graduate Student Academic Dismissal from the College
See all 31 articles
Zoom
Zoom
0
Board Members
Access Issues
0